Refund & Customer Support Policy

Effective Date: 30-5-26

1. Our Service Commitment

At Greenlion Enterprises, absolute reliability and client satisfaction fuel everything we do. While our AI-powered cashless machines are built to modern, highly accurate specifications, we understand that occasional technical errors or product delivery hitches can happen.

2. How to Request a Refund or Support

If a machine has failed to dispense your chosen product, charged an incorrect amount, or requires technical adjustments, please reach out to our team immediately:

• Step 1: Note the machine location (e.g., “Main Warehouse Break Room” or “High School Teacher Lounge”).
  
  
• Step 2: Contact us via phone at [Insert Phone] or email at [Insert Email] with your transaction details.
  
  
• Step 3: For valid machine malfunctions, we will process your direct financial refund or issue a product credit within 24–48 business hours.

3. Continuous Operational Integrity

If you spot an understocked row, have a machine error to report, or want to suggest a new beverage or snack brand for your location, please don’t hesitate to contact us. We are available 24/7 to resolve service issues and keep your breaks seamless.